Every NewEra Protect order is backed by a 60-day, 100% money-back guarantee provided by the official merchant. If you are not fully satisfied with your purchase for any reason within 60 days of your original order date, you may return the bottles — even empty ones — for a full refund of the product price (less shipping and handling).
How to Request a Refund
- Contact the merchant's customer support team within 60 days of your purchase. Use the contact details provided on your order receipt or in the welcome email.
- Provide your order number, full name, and email used at purchase.
- The support team will issue a return authorization and provide the return shipping address.
- Ship the bottles back to the address provided. Keep your tracking number until the refund is processed.
- Once the return is received, a refund will be issued to your original payment method within 5–10 business days. Bank processing times may vary.
What's Refunded
- Full product price — yes, refunded
- Original shipping and handling fees — typically not refunded
- Return shipping cost — paid by you unless the return is due to a defective product or merchant error
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, contact customer support within 7 days of delivery with photos of the issue. Damaged or incorrect orders are replaced or refunded at no cost to you.
Where to Buy for Refund Eligibility
The 60-day money-back guarantee applies only to orders placed through the official merchant checkout linked from this Site. Purchases from unauthorized third-party sellers (Amazon resellers, eBay, etc.) are not covered and may be counterfeit.
Contact for Refund Questions
For questions about a refund or to start the process, contact us at hello@your-newera.com and we will direct you to the merchant's support team.